Salesforce Experience Cloud Partner Consultancy

Deliver digital-first customer experiences. From anywhere.

Today, customers value experiences as much as they do the price and quality of the products they buy.

With Salesforce Experience Cloud, you can create first-rate customer-focused experiences that will engage customers, foster brand loyalty, and help build stronger customer relationships.

As a certified Salesforce partner, DCX uses Salesforce Experience Cloud to help you build connected websites, portals, and applications. Fast.

What is Salesforce Experience Cloud?

Salesforce Experience Cloud is a market-leading digital experience platform (DXP) that comprises a host of powerful tools and features designed to help your business achieve its strategic goals.

Salesforce Experience Cloud Features

Customer 360 - the Customer 360 concept lies at the heart of Salesforce Experience Cloud. It means your teams share a single customer view, fostering better understanding of customer needs and behaviours, so you can deliver tailored customer experiences.
Themes and branding - with Experience Builder, you can brand your site using pre-configured themes, and then add your unique touch with a range of styles, colours, and fonts.
Templates - tailor ready-made templates to craft the responsive experiences that your customers or partners need.
Knowledge base - provide customers with unparalleled support through a bespoke knowledge base full of information, articles, FAQs, and more.
Chatter feed - allow instant and easy communication so that customers can reach out for advice and support. Discussion threads provide a great community information source, and moderators can even create cases from questions using an automated flow builder.
The power of Salesforce CMS - use the Salesforce Content Management System (CMS) to create and manage content, then publish it across your Experience Cloud sites.
Analytics - build reports and explore various analytics from a user-friendly dashboard. Gather new insights about how the business is really performing. Deliver value-adding insights to customers and partners.

How we can help you with Salesforce Experience Cloud

DCX is an experienced and trusted Salesforce consulting partner. As the agency and consulting arm of Paragon, DCX combines the power of data with compelling creative and digital technology to help brands connect better with their customers to deliver better outcomes.

Our specialist Salesforce practice covers Service Cloud, Marketing Cloud, Experience Cloud, and Tableau.

We help organisations of all sizes collect and understand customer data, and build more personalised, relevant, and seamless customer journeys - all with the power of the world's number one CRM.

DCX can help you achieve more from Salesforce Experience Cloud in the following ways:

Create amazing digital experiences – from help centres and service portals to websites, mobile apps, customer service hubs, and more.
Improve personalisation – personalise, make recommendations, and track user behaviour through Experience Cloud using personalisation functionality such as banner recommendations and global templates.
Design & development – design, develop, and deliver powerful digital portal and app experiences that meet your customer needs better, and faster.
Content management – align the right content and calls-to-action with the right audiences.
CRM integration – integrate with your existing CRM system to create a seamless digital ecosystem.
Strategy & consultancy – we help organisations all around the world drive more memorable customer experiences and deliver even greater business impact.

Strategy & Consultancy

We help organisations all around the world drive more memorable customer experiences and deliver even greater business impact.

Get connected. Digitally.

Our expert team at DCX has many years' experience spanning numerous industries. We have the skill-sets that modern businesses demand to gain a competitive advantage.

As a certified Salesforce Experience Cloud Partner, DCX can help you and your organisation get connected, digitally.

We help businesses focus on their core competencies, bringing a laser focus on driving better customer engagement, capturing insights for better decisions, while you focus on doing what you do best.

When you work with us, you have access to a specialist in-house Salesforce team with years' of experience working with some of the biggest organisations in the world.

We’d love to count you among them, so take the next step today and get in touch with us today to learn more.