Salesforce Service Cloud Partner Agency

Boost contact centre productivity. Reduce costs.

Receiving exemplary customer service is as important to today’s consumers as the price and quality of your product or service.

Salesforce Service Cloud has the power to help you solve customer service issues faster and smarter, and to deliver closer relationships and enhanced brand loyalty, while at the same time reducing costs and improving efficiency.

DCX is the trusted partner for some of the world’s top brands, helping them get the optimum benefit from Salesforce Service Cloud. We have proven experience in bringing strategic guidance, deep technical skills, and Salesforce expertise across multiple industries, products, and regions.

What is Salesforce Service Cloud?

Salesforce Service Cloud is a customer relationship management (CRM) platform by which Salesforce clients can provide service and support to their business customers.

Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics, and experts to support customer service agents. The purpose is to foster one-to-one relationships with every customer across multiple channels and devices.

Salesforce Service Cloud Features

Lightning Service Console – a fast, comprehensive, user-friendly, and customisable dashboard and user interface from which customer service agents can access productivity tools, customer views, and analytics.

Flow and approvals – these are processes that can be automated using drag-and-drop technology and artificial intelligence tools.

Case management – accessible via both desktop and mobile apps, Case Management allows users to handle multiple cases at once.

Account and contact management – instant access to important client information such as buying patterns when it is needed.

Omni-channel routing – automatically directs cases to specific individuals by matching factors such as skills, knowledge, and availability.

Useful macros – automate repetitive tasks

Telephone integration – integrate with popular telephone applications to manage customer calls easily, with all information to hand

Digital engagement - helps agents respond quickly to customer inquiries and requests via social media channels such as Instagram, Facebook, and Twitter.

Asset and order management – properly tracked customer data, including order history, support history, assets, etc.

Custom reports - 360-degree visibility of customers and their behaviour, with a host of data and analytics to help in decision making.

How we can help you with Salesforce Service Cloud

DCX is a trusted Salesforce consulting partner, with over 10+ years' experience helping brands all around the world with Salesforce Service Cloud implementation and integration.

Our specialist Salesforce practice helps organisations of all sizes build more personalised, relevant, and seamless customer journeys. We can help you achieve more from Salesforce Service Cloud in the following ways.

Service Cloud deployment

Whether it's setting up websites, mobile apps, help centres, service portals, or customer service hubs - whatever it takes to help you stay closer to customers and meet their needs better by providing a superior user experience with Salesforce, we can help.

Service-Cloud_Field_Service_Lightning_Dispatcher_Console

Process automation

Save time and money, while improving efficiency and enhancing customer satisfaction, by automating routine and repetitive processes via Salesforce Service Cloud.

Process automation enhances employee satisfaction by allowing staff to devote more time to more engaging revenue-generating activities.

Chatbot creation

Poorly-created chatbots can irritate customers and do more harm than good. But the latest AI technology with Salesforce Service Cloud can make chatbots a blessing instead of a curse.

We'll help you create chatbots that provide the guidance, information, and assistance that your customers actually need.

Personalise interactions

Even the largest company can treat every customer as a unique individual with the right tools.

Salesforce Service Cloud delivers relevant information to help your customer service agents understand each customer’s needs. It uses analytics to track changes in behaviour and modify interactions appropriately.

Self-service portals & mobile apps

Make it intuitive and natural for new leads to convert to clients and for one-off visitors to convert to loyal, regular customers.

Salesforce Service Cloud tools - like self-service portals and mobile apps - can make the buying process so easy, there's no need for potential customer to look elsewhere.

Strategy & Consultancy

We help organisations all around the world drive more memorable customer experiences and deliver even greater business impact.

Why work with a Salesforce Service Cloud Partner?

As a certified Salesforce Service Cloud partner, when you work with us, you’ll gain access to more than a decade of experience across a host of industries.

We work in partnership with you to deliver the very best in customer service, resulting in a tangible competitive advantage.

21^st century businesses need to focus their resources and attention on their core competencies. In that way, we practice what we preach - we bring a laser focus on driving better customer engagement and capturing insights for better decisions, while you focus on doing what you do best.

But don’t just take our word for it. Check out our work...

Drive life-long loyal customers

The modern business environment is more competitive than ever, and customers can afford to be demanding.

Achieving success means not only meeting customer needs, but anticipating customer needs, in order to deliver the best possible service and give customers no reason to look elsewhere.

With DCX in your corner, you can be confident of getting the most out of Salesforce, by having it configured to your needs and those of your customers.

We work with some of the biggest and most successful organisations in the world, helping them boost contact centre productivity and drive life-long loyal customers.

A member of our friendly team is ready and waiting to help you do the same, so contact us today!