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Performance Optimisation Services

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Get the most out of what you've got!

When it comes to new digital investment most organisations’ philosophy, in the current economic climate, is “do more with less”. However, being told there’s no money to spend on re-platforming or value-add digital tools is a challenge...especially if you’re struggling to attract or convert enough customers to meet increasingly ambitious targets.

Our performance optimisation services are designed to overcome this challenge. We’ll help you generate better returns from your digital estate without the need for large scale rebuilds.

With a track record in driving hundreds of millions of pounds of incremental revenue from legacy websites, apps, booking flows and B2B sales funnels, we’ll help you increase conversion rates and digital revenues, through small and medium scale user experience enhancements that quickly deliver attractive return on investment.

 

How does it work?

Unlike performance marketing agencies, which focus on acquisition channel mix and communications targeting, we take a forensic, journey orientated approach to optimisation; We look at all your user “purchase funnels,” segmenting by attribution channel, viewport and journey step – so we can pinpoint exactly which parts of the process are underperforming for customers on which devices and campaigns.

Using insight from digital analytics, qualitative user research and competitor/comparator benchmarking, we’ll then recommend what enhancements need to be made to generate uplift, the effort involved and the potential return - all modelled – so budget holders can have confidence in any investment being authorised.

We can also prioritise and roadmap the enhancements based on effort vs. return – so you can phase your investment to suit available budgets.

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Different ways to engage

We have a flexible range of service options to suit different budgets, timelines and internal team capabilities...

""The DCX team has been key in improving our customers' experience with our trade loyalty programme and bringing it into the digital world. It's clear they understand the home improvement market and what our trade customers want out of a mobile app."

David Elliott, Senior Digital Marketing & CRM Manager, Wickes UK

Do Optimisation. Better.

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Strategy & Consultancy