Huw Waters
By Huw Waters on 13 May, 2022

DCX Director of Solutions Consulting, Jeremy Mandell, has been named one of the most influential people in digital and technology as part of the 2022 BIMA 100.

Every year, BIMA celebrates 100 people who are leading the digital, tech, and marketing industry right now – the leaders, pioneers, and changemakers.

Jeremy won the award in the Tech Innovation category for his outstanding work over the past 18 months with clients in transport, an industry that was severely affected by the Covid-19 pandemic.


Developing an industry-leading solution

Jeremy and his team developed a new, industry-leading solution for Smart Ticket Retailing for one of the UK’s leading rail companies.

The team focused on an API-first approach to building and testing the application, rather than the tightly-bound white-label applications that most of the industry still uses.

This approach paid dividends when it came to adding new Smart Ticketing features such as touch smart card loading via app, viewing your previous journeys, and being able to move your tickets from one smart card to another.

The solution was a first for the industry.

“Jeremy is an innovator in the truest sense of the word, using emerging technologies to solve burning business issues.”


James Goldhill

Recognised by rail industry body and the UK Government

The approach taken by Jeremy and his team proved its value during the height of the Covid-19 pandemic when the Department for Transport (DfT) was keen to entice passengers safely back onto public transport to help kick-start the economy.

Through the railways’ delivery partner, Railway Delivery Group (RDG), the DfT made a request to all train operators to support the retailing and fulfilment of Flexible Season Tickets - providing commuters who make the same journey at least two days per week a flexible ticket that is cheaper than buying individual tickets.

The new product needed to be delivered within 8-12 weeks. Similar projects would usually take a minimum of 26 weeks.

On top of this, RDG and their supplier had not finished development of their own systems, with which the solution would be integrating. This meant the project was at significant risk of failing – potentially putting the Government’s summer back-to-work strategy in jeopardy.

Faced by an almost impossible deadline, RDG required the use of a beta solution to work through internal testing of their own systems before providing this to the rest of the industry.

Jeremy’s team quickly rose to the challenge and suggested that, as their solution was API-first, DCX could provide a test harness and a rapid prototype application for RDG using a combination of live and mock data.

By understanding the need for a flexible architecture that provides a truly rapid framework for product development, Jeremy – and the rest of the DCX team – was able to support RDG and their clients launch a valuable part of the national recovery plan in time for the public announcement from the Government.

A constant focus on innovation

Commenting on the BIMA 100 Award, James Goldhill, CEO at DCX said: “Jeremy is an innovator in the truest sense of the word, using emerging technologies to solve burning business issues. He has a constant desire to improve and innovate, with his passion being felt by clients and colleagues alike. And his solutions for the transport as well as financial and professional services sectors are world-class. Jeremy is fully deserving of this recognition.”

Can DCX help you?

We know a thing or two about bringing digital products and platforms to life.

Passionate about finding new, innovative solutions that address client challenges or pain-points, our ultimate goal is to provide optimal solutions that support your technical and business needs, and deliver ground-breaking, leading-edge experiences for your customers.

Keen to know more or chat to Jeremy and his team? Just get in touch.

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