Mark Rogers, Director of Business Transformation for Moat
Moat is a housing association based in the South East of England. Its mission is to deliver a best in class digital experience – empowering customers to self-serve at any time of day or night, and making it easy for partners and prospects to interact with them and stay informed.
The company aimed to focus on innovation and efficiency and be easy to do business with. Moat wanted to create a consistent customer experience that attracted new tenants and homebuyers to its homes in the South East.
Moat partnered with DCX as the business underwent its digital transformation, with the need for a full re-design of the digital experience, including the existing corporate website and customer portal.