Valley Bank | Work | Paragon DCX

"The product development process that DCX has helped create allows us to bring our experience up to a level that our customers would expect, whilst retaining a human-centred focus that puts people at the heart of the communities we serve. The future sees us building on this foundation and creating more digital products and services for Valley in partnership with DCX."

Stuart Cook, Chief Digital Product Officer, Valley Bank

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Background

With $42 billion in assets and on a mission to drive growth opportunities beyond New Jersey, Alabama, Florida, and New York, Valley Bank wanted to improve the banking experience with new digital products and services.

They had a vision to grow revenue by shipping and supporting great products that would perform nationally, whilst providing a digital service that represented its commitment to being a community bank.

The bank had the ambition to create capability that allowed for fast product discovery and rapid development. The other determination was to do this in a contemporary way that future-proofed ways of working and was more akin to a challenger bank than a regional bank.

It was imperative that we built something that did this, and allowed Valley Bank to make sense of how to solve the needs of the business, the customer, and technology