Before the Covid-19 pandemic, digital transformation was on every organisation’s agenda. With many forced to self-serve and work remotely for long periods during the crisis – something that continues for many - some organisations quickly rose to the challenge and accelerated their digital programmes, realising that customer needs had changed.
The Covid-19 pandemic has proved the paramount importance of digital. Accelerating digital transformation should remain a top priority for all organisations.
But, with around 70% of digital transformation programmes failing, ensuring a successful outcome can be challenging at the best of times.