The BT Pension Scheme (BTPS) is the UK’s largest private sector pension scheme.
In 2021, they introduced a fully web-based platform to improve the service it delivered for its approx. 275,000 members. It has introduced a number of benefits to members, including the ability to update their personal information quickly online and a pension calculator to help members decide how and when to take their pension.
In this 3-part blog series, we speak to Roger Higgins, Head of Member Services Technology about how BTPS made its services fit for the digital age.
In this first blog, we take a look at the progress BTPS has made…