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The shocking truth about 'the silo' problem impacting customer experience


We spoke to over 200 CMOs, Customer Experience Leaders, CIOs and Chief Digital officers across various sectors to uncover insights about the challenges of cross functional teams working better together. 





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What's inside?

The Glued Up report highlights the real problem of a lack of cohesion between internal teams and the challenge of breaking down internal barriers to create improve customer journeys to speed up growth. 

In this report you'll find: 


Latest key stats from over 200 CX specialists. 



Opinions and case studies by top CX leaders from global brands including HSBC and Deliveroo.



Practical tips and solutions on how to 'Glue Up' your internal teams.


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"The experiences that really matter to customers are those moments of truth"

Adam Powers, Global Head of Experience Design, HSBC